Frequently Asked Questions

In case of very bad weather, we can move the booking free of charge, only on the day itself, no later than 3 hours before the booked departure time. Canceling in advance because of the weather forecast is NOT possible. An occasional shower is not bad weather!

We offer several options:

Option 1: The outing can be rescheduled free of charge to another date, up to 12 months after the original booking date. This new date must be confirmed within 24 hours.

Option 2: A gift certificate worth 100% of the booking value. Gift certificates can be used at your convenience. This certificate is valid for 3 months from the date of issue. (The winter months of Nov, Dec, Jan, and Feb do not count.)

Due to high demand during holidays, rescheduling to these dates is not possible. Was the original booking made on a holiday? In that case, you may select another holiday.

Absolutely! We also take plenty of time beforehand to go over all the ins and outs of the vehicles with you, so you can hit the road with confidence.

For the e-choppers and beach cruisers, you can choose your pickup time during the booking process. E-bikes can be rented by the day, weekend, midweek, or week. We’ll coordinate the pickup and drop-off times with you. 

Yes, that’s possible! Up to 7 days before your event, you can reduce the number of participants and choose between a 96% refund or a 100% credit (valid for 12 months from the original booking date). Within 7 days, a refund is no longer possible, but you will receive a credit voucher. If someone is removed from the list only upon arrival, we unfortunately cannot offer any compensation. Our cancellation policy applies to reducing the number of participants.
You can find this under the heading “What are the cancellation terms?”

Adding participants can be done any time, even on the day itself! Based on availability, of course.

Yes, you can! Please note the following conditions:

• Up to 7 days before the scheduled start time, you can reschedule free of charge.

• Within 7 days before the scheduled start time, we will charge an additional 10% of the booking value.

• A surcharge of 20% of the booking value applies within 48 hours before the scheduled start time.

• A reservation may be rescheduled no more than once, unless there are severe (weather) conditions.

• Upon relocation, all discounts and promotions expire.

Please note that moving is considered a change and not a cancellation. If you want to cancel the reservation completely, different conditions apply. For that, see the question "What are the cancellation conditions?"

Of course, it’s very unfortunate when you have to cancel.
The following terms and conditions apply in the event of cancellation:

• Up to 7 days before the event:
  96% refund of the amount paid, or a gift certificate worth 100% of the amount, valid for 12 months. This includes reservations made with our (catering) partners.

• Within 7 days of the outing
  No refund, but a gift certificate worth 75% of the amount, valid for 3 months.
  Please note: this does not include activities at (catering) partners. These costs are passed on to us within 7 days and therefore cannot be compensated with a gift certificate.

• Within 3 days of the outing
  No refund, but a gift certificate worth 50% of the amount, valid for 3 months.
  Please note: this does not include costs for activities at (restaurant) partners.

• Within 24 hours or in case of a no-show:
  . The renter is not entitled to a refund or a credit voucher.

Are you rescheduling a booking? In that case, the cancellation policy will remain based on the original booking date. This means that rescheduling will not allow you to qualify for a more favorable cancellation policy.

These are at the top of this page.

Upon completion of payment, the reservation is final and our general booking and rental conditions apply.

The minimum height for riding a Beachcruiser on your own is 1.55 meters. Are you shorter than that? Unfortunately, you cannot ride this vehicle safely. In that case, we offer two alternatives—if available:

• Ride along as a passenger on an E-chopper with an adult, or

• Exchange to a regular E-bike, which does accommodate smaller people.

Please note: The e-bike is less expensive than the beach cruiser, but no discount is offered for this. Additionally, no adjustments will be made for other extras, such as an extra hour or snacks along the way.

It is the responsibility of the booker to assess in advance whether the participant meets the set requirements. If in doubt, we recommend contacting us in advance.

To rent an E-chopper, you need a scooter or driver’s license. You must also have it with you on the day of your outing! If you cannot show a valid license, we cannot let you rent the E-chopper, and unfortunately, you will not receive a refund. You do not need a license to rent Beachcruisers or E-bikes.

We assume that everyone treats our belongings nicely and therefore do not ask for a deposit.

With every reservation, you automatically take advantage of our free roadside assistance service. In case of problems, we will come to you to repair the vehicle on the spot or - if that fails - we will provide a replacement vehicle so your trip can continue as usual.

Our routes are always within a 20-kilometer radius of Uit in Twente. Within this area, our roadside assistance is completely free. If you are outside this radius, we charge a €20 call-out fee plus €1 per kilometer.

Please note: this rate also applies if the battery is empty and you ride beyond the recommended maximum distance of 35 km (e-choppers/beach cruisers) or 65 km (e-bikes).

Starting January 1, 2023, it will be mandatory in the Netherlands to wear a certified helmet when riding an E-chopper. We will lend you a helmet free of charge, along with a hair net for hygiene purposes. If you have your own helmet, you are of course welcome to bring it. Helmets are not required for Beachcruisers and E-bikes.

We have created wonderful routes for you in the app "Fietsknoop". Before departure we will go through the routes with you and you can choose one. We do not recommend to make your own route. If you really want to do this, keep in mind that you travel +/- 10km per hour and that the route should not be longer than 35km in total because of the battery life.

Sometimes, upon arrival, it turns out that someone is too nervous to drive after all. No problem—it happens! Please keep in mind, however, that your reservation is final and our general booking and rental terms and conditions apply. In this case, no refund will be issued.

If available, you may switch to another vehicle. If you choose a cheaper vehicle, no settlement or reimbursement will take place. If you choose a more expensive vehicle, we kindly ask you to pay the price difference.

Is there no suitable alternative available or do you prefer not to participate at all? Then of course you are welcome to stay with us on location and wait for the rest of the group.