Frequently Asked Questions

In case of very bad weather, we can move the booking free of charge, only on the day itself, no later than 3 hours before the booked departure time. Canceling in advance because of the weather forecast is NOT possible. An occasional shower is not bad weather!

We offer several options:

Option 1: The outing can be rescheduled free of charge to another date, up to 12 months after the original booking date. This new date must be confirmed within 24 hours.

Option 2: A gift certificate for 100% of the booking value. Vouchers can be used at your convenience. This voucher is valid for 3 months from the date of issue. (The winter months of Nov, Dec, Jan, and Feb do not count toward this period.)

Not to be taken on the road. We take plenty of time beforehand to go over all the ins and outs of the vehicles with you, so you can hit the road confidently.

For the E-choppers and E-fatbikes, you can choose your own departure time during the booking process. The E-bikes can be rented per day, weekend, midweek or week. We will coordinate the time of pick-up and return with you. 

Yes, you can! Up to 7 days before your outing you can reduce the number of participants where you can choose between a 96% refund or a 100% voucher (valid for 12 months). Within 7 days a refund is no longer possible, but you will receive a voucher. If someone cancels upon arrival, unfortunately we can no longer refund. Reduction of the number of participants is subject to our cancellation policy.

Adding participants can be done any time, even on the day itself! Based on availability, of course.

Yes, you can! Please note the following conditions:

• Up to 7 days before the scheduled start time, you can reschedule free of charge.

• Within 7 days before the scheduled start time, we will charge an additional 10% of the booking value.

• A surcharge of 20% of the booking value applies within 48 hours before the scheduled start time.

• A booking may be rescheduled a maximum of 1 time unless severe weather conditions apply.

• Upon relocation, all discounts and promotions expire.

Please note that moving is considered a change and not a cancellation. If you want to cancel the reservation completely, different conditions apply. For that, see the question "What are the cancellation conditions?"

Of course, it is very unfortunate when you have to cancel.
The following conditions apply to cancellation:

• Up to 7 days before the outing
  Refund of 96% of the amount paid, or a voucher worth 100%, valid for 12 months. This includes reservations with our (catering) partners.

• Within 7 days before the outing
  No money back, but a voucher of 75% of the amount, valid for 3 months.
  Please note that this does not include activities at (catering) partners. These costs will be charged to us within 7 days and therefore cannot be compensated with a voucher.

• Within 3 days before the outing
  No money back, but a voucher of 50% of the amount, valid for 3 months.
  Again, excluding costs of activities at (catering) partners.

• Within 24 hours or in case of no-show
  The renter is not entitled to a refund or a voucher.

These are at the top of this page.

Upon completion of payment, the reservation is final and our general booking and rental conditions apply.

The minimum height for riding an E-fat bike independently is 1.55 meters. Are you smaller? Then, unfortunately, you cannot safely participate on this vehicle. In that case, we offer - if available - two alternatives:

• Ride along as a passenger on an E-chopper with an adult, or

• Exchange to a regular E-bike, which does accommodate smaller people.

Please note that the E-bike is a cheaper vehicle than the E-fat bike, but there is no compensation for this. There is also no settlement for other extras, such as an extra hour or refreshments along the way.

It is the responsibility of the booker to assess in advance whether the participant meets the set requirements. If in doubt, we recommend contacting us in advance.

For the E-choppers, you need a scooter or car license. You must also have this with you on the day of the outing! If you cannot show a valid driver's license, we cannot give you the E-chopper, unfortunately your money will not be refunded. E-fatbikes and E-bikes do not require a driver's license.

We assume that everyone treats our belongings nicely and therefore do not ask for a deposit.

With every reservation, you automatically take advantage of our free roadside assistance service. In case of problems, we will come to you to repair the vehicle on the spot or - if that fails - we will provide a replacement vehicle so your trip can continue as usual.

Our own routes always stay within a 20 km radius from Out in Twente. Within this area, the breakdown service is completely free. If you are outside this radius, we charge €20,- call-out fee + €1,- per extra kilometer.

Please note that this rate also applies in case of a dead battery when you ride beyond the recommended maximum distance of 35km (E-choppers/E-fatbikes) or 65km (E-bikes).

As of January 1, 2023, it is mandatory in the Netherlands to wear a certified helmet on the E-chopper. We lend you a helmet and a hairnet for hygiene reasons free of charge. If you have your own helmet you are of course free to bring it. The E-fatbike and E-bike do not require a helmet.

We have created wonderful routes for you in the app "Fietsknoop". Before departure we will go through the routes with you and you can choose one. We do not recommend to make your own route. If you really want to do this, keep in mind that you travel +/- 10km per hour and that the route should not be longer than 35km in total because of the battery life.

Sometimes, upon arrival, it turns out that someone still finds it exciting to drive. No problem - that can happen! Just keep in mind that your reservation is final and our general booking and rental conditions apply. There is no refund in this case.

If available, you may switch to another vehicle. If you choose a cheaper vehicle, no settlement or reimbursement will take place. If you choose a more expensive vehicle, we kindly ask you to pay the price difference.

Is there no suitable alternative available or do you prefer not to participate at all? Then of course you are welcome to stay with us on location and wait for the rest of the group.